Lowe's - Answer the phone!
LAKEWOOD, COLORADO -- On September 4, 2012, at around 12:45 PM, I called the main number for the Lowe's store at Westland Town Center, Lakewood, Colorado to find out whether or not the store had a product in stock. After the phone rang for more than two minutes, and I don't know how many rings, no one answered, so I hung up. How difficult is it for Lowe's management to ensure that phone calls are either answered by someone or switched to an answering machine after five or six rings? Management at this store has a record of failing to address even the most basic tasks, such as making sure customer phone calls are answered!