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Oakley - Bait and Switch
Oakley Jury Sunglasses - Complaint
Review by larbear1971 on 2012-09-04
Rating: 
FOOTHILL RANCH, INDIANA -- I purchased a pair of Oakley Jury sunglasses while on vacation in Disneyworld (Orlando, Florida). I was in the Downtown Disney area and stopped in the Sunglass Hut store to browse. The sales associate convince me to buy the Oakley Jury glasses on ONE selling point alone - the plastic hinge mechanism that holds the arm to the front would "give" first and break before the frames were damaged if anything were to put pressure on the glasses - i.e. sitting on them, stretching them, etc. I purchased them for somewhere around $250. A few weeks ago the plastic just snapped in half after simply putting them on - plastic fatigue in my opinion. After emailing back and forth with Oakley, the bottom line is that Oakley never intended to make these replacement parts on the aftermarket. The only solution EVER was to buy a new frame. WHY WOULD THEY DO THAT?!?!?! These are aircraft grade aluminum frames that I love wearing. Oakley's response was simply to give me a 35% discount on a new pair. Why should I have to do that? I didn't break them. I was sold on the replacement factor. I feel like they used the bait-and-switch to sell these. I have no options but to come to online forums and let others know. I've owned Oakley glasses since 1988 but I'm afraid I'm done with their brand over a simple matter of a $3 plastic part.
Comments:
Posted by madconsumer on 2012-09-04:
$250 bucks?? ouch!!
very helpful review, and voted as such!
very helpful review, and voted as such!
Posted by unhappy999 on 2012-09-04:
Another example of things that are more expensive but not any better quality. When people buy these designer things, they are paying for the name. You can't believe what sales people tell you anymore.
Posted by FoDaddy19 on 2012-09-04:
This really isn't bait and switch. As they didn't lure you in with one item and then try to get to you buy another. What it is, is simply shoddy quality. I'm guessing there's no warranty either.
Posted by trmn8r on 2012-09-05:
This is not Bait and Switch. That term is used a lot when a consumer feels they are the victims of fraud.
I'd be pretty upset with the "Sunglasses Hut" because their employee misrepresented the item.
Separately, I would be upset with Oakley for making an expensive piece of junk, apparently. A plastic hinge would need to be made out of space-age material to be sturdy enough for this application.
I'd be pretty upset with the "Sunglasses Hut" because their employee misrepresented the item.
Separately, I would be upset with Oakley for making an expensive piece of junk, apparently. A plastic hinge would need to be made out of space-age material to be sturdy enough for this application.
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