Media Buying Decisions - Still not installed
Telephone - Complaint
DALLAS, TEXAS -- Time Warner took over from Grande to provide phone service. All tenants were asked to go to a meeting on 8/14/12 and I was there. All tenants were required to call in for service on 8/16 or 17 from 11a-7p and I called at 1120a on the 16th to insure I would be one of first tenants to be hooked up on the 30th. On 8/28, a Supervisor called to say they had trouble porting my phone number 214-486-2494 on 9/7/12. I told him the 7th is when they are to change out the Internet and they are to change out my phone on the 30th and they have one digit incorrect. He said okay I have it now. I asked how they were able to call me with the incorrect phone number and he said he called that number which was my contact number; so I said to make sure he has the correct number and that it will be on the 30th of August and he said someone will be there definitely between 12-4p. On the 30th, Grande did the jerky thing and cut off all phones at 10a. I went to the bottom floor and caught a Time Warner installer and said I had no phone and could they install mine immediately. He said they had to go in order. I called customer service to see if they could move me up and they said they can't but it would be done by 4p. At 5p, I called customer service and they said someone changed it to install by 9p, so she will send over an installer. The installer said he was ready to install around 3p, but notice it was changed. He lined up my phone on a Time Warner box and then said he could not get a line. I asked him why and he said it has to be turned on at Time Warner. I called customer service and he said he will work on it, he just has to open a port and Grande was delaying, but he will have it turned on shortly. My Internet quit working and I booted and rebooted and finally called Grande. I told Grande the problem with the phone and they said Time Warner requested the 7th of Sept. I told him I was the owner and I request today, but he said they have to follow rules and they need the paperwork from Time Warner. BTW, the trouble with my Internet was the incompetent installer put the Internet through his box too, which was dead and would be until the 7th. Around 830, after more phone calls to Time Warner I finally spoke to someone who said she sees the problem, but they have to wait to call Grande at 8a the next morning. At 8a I call Tie Warner and said they have to call Grande immediately to get my phone line and they said np. Finally at 11a, I ask to speak to a supervisor and I told him all the problems and how everyone has been blaming Grande, but here are the facts. He says that he sees all the mess ups and acknowledges it is Time Warner's fault, but he still can't do anything until the 4th. Here it is almost 4p and still nothing is done. I am in a business where people call me and for almost a week now they are getting busy signals.
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