OnStar Broken Promises
WARREN, MICHIGAN -- I purchased a new car on 4/17/12, and OnStar was unable to activate the system. After several calls, I was told that my complementary 3 mos subscription would be extended by 3 mos. After several more attempts & failures to activiate OnStar, I was given another 3 mos (total 9 now). I was continuiously told that Level 1 support would call me, but never did. Finally, on 7/19 (after over 3 mos) I received a call from OnStar stating that they were still working on my issue. Meanwhile, I now start getting phone calls & letters advising me that my subscription is about to expire. IT DOESN'T EVEN WORK YET! Finally today (9/4/12), I receive a letter from OnStar advising me that the issue has been resolved, and OnStar now works.
I called OnStar expecting to get 9 mos of complimentary service, and they tell me they have no record of the extensions I was promised. I spoke to a Supervisor (Chris) who advised me there was nothing he could do. Nothing he could do after it took them 4 1/2 mos to get it working. I have no further use for OnStar.