Ashley Furniture - Do NOT Shop at Ashley, Especially if You Are Military!!
Children's Bedroom Set - Complaint
VIRGINIA -- Ashley stores are independently owned. As such, they do not allow online orders. So when we (living on the west coast)wanted to purchase bedroom furniture for our Grandkids in VA, we called the Woodbridge store to ask for help. We merely wanted a price so we could deposit the amount into our daughter's account so she could go to the store and purchase the furniture. The staff at the Woodbridge store was very curt and rude on the phone, and wouldn't even give us a price RANGE!! We had seen the items in our local store so had an idea, but wanted to know what the items would cost her when she went to purchase them.
After the unbelievably snide tone of the salesperson in Woodridge, we decided to try the Manassas store. A sales person there took the item numbers from us and gave us a price, including delivery and assembly. We thought all was well. We had his name and had our daughter contact him directly when she went to purchase the furniture after we had deposited the money into her account. But when she got to the store, he was oblivious to our discussion and tried to charge her over $300 more.
She called us from the store and we talked with the salesperson directly again, and he didn't say the price had changed in the 2 days' interim, he just denied the whole conversation! We altered our order, resulting in a loss in sales to him and the store of over $600, only committing to one item since we could not find it anywhere else and wanted it delivered for a birthday.
We visited our daughter shortly after all this and she related more details about snotty comments made in the store about military personnel 'having lots of money,' 'not knowing what they are talking about', etc. We were livid!! We are retired military ourselves, and this store is just outside a military base. We can only urge all military to shop elsewhere for their furniture, perhaps with a company who respects the sacrifices of military families, is aware of their limited budgets, and who honors their word of their salespeople! DON'T GIVE YOUR HARD-EARNED MONEY TO PEOPLE WHO DISRESPECT YOU SO MUCH!!