21 Century Auto Group - Concerns Resolved Leadership Team
Sun-Roof Issue Resolved With Admin.
SPRINGFIELD, NEW JERSEY -- About three months ago, I made a purchase with the staff at this dealership. I found the exact car I wanted for a fantastic price and couldn't pass up on the opputunity.
Mr. Earnest Howe was my sales representative and was very professional. I really appreciated his attention to detail and his help throughtout my sale and the continuing issue with my sunroof.
When I purchased my car, everything worked great. I made sure to check everything and it seemed in fantastic condition. About three weeks ago, I began to have problems with my sunroof. It would open, but at times get stuck halfway until I restarted the car or continued to press the button.
It happened a couple of times and finally, I contacted the dealership, spoke with Mr. Howe and explained the situation, he seemed very concerned and empathetic to the matter. Mr. Howe called me back a few hours later to set up an appointment with the dealership mechanic to take a look at the car.
I bought the car in and as I waited in the lounge, they looked at the problem. It took a little longer then expected, but Earnest came out and offered me a beverage or lunch while I waited. He apologoized for the wait and seemed to feel bad about the problem. He explained the they would fix the sunroof or replace it because the dealership stands behind what they sell. I agree with the previous reviews here that the manner in which they handled everything was such a relief and made the situation so much better.
Basically, their was a short circut causing the sun-roof to get stuck. They replaced the wires and made sure everything was functioning great. Afterwards they offered me a free oil change next time the car was due and the mananger came over to speak with me ensuring that everything was working properly and gave me his business card to call with any further problems.
I know car troubles pop up out of no where, this one I didn't expect because the car was in great shape but I am so happy 21st century handled the issue in the manner in which they did. It makes me a happy customer and more comfortable knowing that they stand behind what they sell and will fix a problem without the hassle.