Hotel.Com - Very Deceiving & Misleading - Crooks
Reservations & prepayments - Complaint
GREENWOOD, WYOMING -- I was appointed by my employer to make reservations in advance for a 10-man job assignment. It was recommended that I try Hotel.com to assist in this out of state need. I called & was assisted in finding a Hotel/Motel that would accommodate us for one month. I was not told at booking that it was prepaid in full (over $10,000.00)not a deposit as is customary. Also, I was not told that it was NON-REFUNDABLE. I found this all out when I called back to do an add-on. Also, when I went to use my credit card for gas on my 600 mile trip to Greenwood, it was denied because of the credit card hold. I have always called the hotels directly & never had this happen. Hotel. Com & all of the other locators are middlemen with "FINE PRINT. Don't use them. Ask the hotel for their "specials" directly.