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UHaul-1235 S I35 - Thievery of Gas Mileage
Mileage ----Odometer in Rental Truck - Complaint
Review by velma.mayberry on 2012-09-06
Rating: 
DESOTO, TEXAS -- I rented a truck today at the U-Haul in Desoto, Tx. A 10' truck. I unfortunately did not request that the clerk show me the mileage inside the truck because I didn't know I needed to verify what the clerk had written on the contract (too trusting. I forgot people tend to not be honest now a days).But after this experience I know better.. because when I returned with the truck my correct mileage was 7 miles....this is all I went...U-Haul charged me for 37 miles.
I will never use their services again, I believe the clerk was attempting to make up for some used mileage she had to account for and chose to account for the mileage by over charging me. Before I left with the truck I had asked the clerk for a van, she became very insistent that I drive this truck. Hindsight now tells me there was something screwy about that.
Food for Thought: Please make them verify mileage before you use their rental equipment. It may save you being overcharged (theft by person). I do plan to inform other authorities of this matter.
I will never use their services again, I believe the clerk was attempting to make up for some used mileage she had to account for and chose to account for the mileage by over charging me. Before I left with the truck I had asked the clerk for a van, she became very insistent that I drive this truck. Hindsight now tells me there was something screwy about that.
Food for Thought: Please make them verify mileage before you use their rental equipment. It may save you being overcharged (theft by person). I do plan to inform other authorities of this matter.
Comments:
Posted by trmn8r on 2012-09-06:
I always check the mileage when renting a vehicle. Always.
While they should definitely have the right mileage on the contract, mistakes do happen. Based on what happened, there is no way for you to know if this was intentional or not. Pushing you into one vehicle could be for more than one reason. These days there are usually few vehicles available for walk-ins.
While they should definitely have the right mileage on the contract, mistakes do happen. Based on what happened, there is no way for you to know if this was intentional or not. Pushing you into one vehicle could be for more than one reason. These days there are usually few vehicles available for walk-ins.
Posted by Maria Palmisano on 2012-09-25:
My name is Maria Palmisano and I am with U-Haul International. Please accept my apology for the inconvenience you experienced during your U-Haul transaction. At the time of rental you initialed the contract that you confirmed the odometer and fuel readings as documented on the agreement. However, our records indicate you were issued a refund for the extra mileage fees in the amount of $26.07 on September 10th. The refund was issued back to your Master Card account and should post on your next credit card statement. Please be assured we will follow up with the staff at our DeSoto, TX U-Haul location on the information you provided to ensure proper procedures are being followed locally. I hope you will allow U-Haul to serve you again in the future.
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