Family Dollar Store - Poor Customer Service
Calling Card - Complaint
KAPLAN, LOUISIANA -- I purchased an AT&T calling card on August 28, 2012 at the Family Dollar Store in Kaplan and the debit machine was down. At the time the store clerk did not know that the machine was down and it took money from my account. The pin number would not show on the receipt and the cashier tried to get my refund. To make a long story short the cashier was directed to different people to call to no avail in returning my money.
Finally the cashier gave me a number to call. She stated that I would get my money within forty-eight hours. It was a week after and I did not hear anything. I went to the bank to make sure the money was not put back on my card and it wasn't. I went back to Family Dollar and I was still given all kind of grief about not knowing what to do or what to tell me. Finally the cashier called a her manager and he wanted me to get a bank statement.
I go back to the bank and get the statement. I returned to the store and the cashier was so rude to me because she had to take an extra step in me trying to receive my money. I am not trying to get anyone in trouble but I think she should not have that type of attitude in the work force.
Another thing when asked for a complaint form or the number to make a complaint, the cashier said the manager said "look on the other said of the wall they have it there." With me being in the workforce and someone would ask for help I would've have assisted them in anyway possible. I find that the cashier has a poor customer service.
Thanks for having a website so that I could voice my concerns because that is the only way I would've been heard.