A&E Service Factory - WORST COMPANY EVER!!!
washer repair - Complaint
LANSDALE, PENNSYLVANIA -- Our washer tub broke. A&E Service Factory came out and gave me an estimate for the repair....over $1300!! A new washer costs under $900.
Whirlpool helped me with the cost of parts so I scheduled A&E to come out to do the repair. First appointment.....no one showed. Their systems shower appointment was cancelled. Next day, after waiting from 1:00 - 5:00 the prior day and now not getting a call till 3:00, the serviceman called and hung up. He did this three times! I immediately called A&E to tell them that I am at home waiting for the tech but already the appointment was cancelled with a note "NO ANSWER....CUSTOMER NEEDS TO RESCHEDULE". When I again tried to call Customer Service, I was put on hold for 20 minutes then the call was disconnected!!!
I would NEVER recommend the company and I will never be using them again!!!