Electrolux - Dishwasher replaced after 18 months
Electrolux dishwasher Model EWDW6505GS - Complaint
NORTH BEND, WASHINGTON -- This dishwasher was a top end model with a Lowes list price of $1,299 less a 10% rebate. The dishwasher that was delivered lacked the fine filtrations system that was on the store model and shown in the owner's manual. After several parts shipments that did not fix the problem, Lowes gave us a $350 credit rather than take the unit back.
Nine (9) months after installation the door mechanism failed. The dishwasher did not clean dishes properly even after using a dishwasher cleaner - something we have never used before with over 30 years of using Jennair, Kitchen-Aid and Bosch dishwashers. The water tube on the top rack kept falling off and it had to be checked on every load. The tube had a weak connection to the top rack.
The repairman found a nylon pulley in the door system had been chewed up by the cables used to hold the door open. He suggested changing detergents to solve the cleaning problem.
The cleaning ability continued to degrade and the seal around the door began to slide to the right and fall apart. Replacing the seal only solved the problem for a few months. The leaking seal allowed steam to escape and ruin the finish on our cabinets.
After reading about extended warranty and customer service problems we decided not to buy an extended warranty for approx $300 from Electrolux and instead bought a new dishwasher from Miele.
The Miele is not as quiet as the Electrolux and the racks are not as heavy duty looking, but it is clearly better made than the Electrolux. The ergonomics of the rack system are superior.
The Electrolux model had hidden controls as is the current fashion. There was no way to stop the cycle without opening the door which usually led to water spitting or dripping out. I recommend semi-hidden or visible controls for this reason.