Toys R Us - Poor, Poor Customer Service
Misleading Information on Website - Complaint
CORPORATE OFFICE/ WEBSITE, CALIFORNIA -- Used Toy R Us website and selected in store pickup option. The location listed stated it was 23 miles from me. After I placed the order I found out the store was actually an hour and ten minutes from me. Things really got frustrating when I tried to cancel my order 10 (yes 10) minutes later. Toys R Us would not bend, dispute the erroneous information on their website. They told me they had anywhere from 5 minutes to an hour to cancel my order. I was 5 minutes too late! What about the hour? I was given some nonsensical answer that since I was in California and the call center was in Oklahoma... It was already an hour later there. What? Then I called again to see if my husband could pick up the order. Again, Toys R you would not bend. The answer I received again and again was "this is our policy". Since Iade the order only I could pick it up. How inconvenient is that? I will stick with Amazon next time - they actually treat their customers like they matter!