T-Mobile - Punitive Charges
Cell Phone Service - Complaint
DENVER, COLORADO -- I was a T-Mobile customer for a few years, ending in 2010 when I moved to an area that didn't have good T-Mobile coverage. I was pretty satisfied at that time.
Moving back to Denver in 2011, I signed a two-year contract and then after 18 months, decided to port my number to Consumer Cellular. I was being charged $70 a month with T-Mobile, and usually used about 300 minutes. I called customer service twice to discuss the situation before I ended my service, as I knew I'd have to pay a $100 early termination fee. I decided to move to Consumer Cellular and pay the $100 fee. I was told by two different customer services agents that my final partial month would be prorated.
I was shocked when I got my final bill for almost $200!. It turns out that T-Mobile doesn't prorate your final month when you terminate early. No, a $100 ETF isn't enough for them. I used five days of the final month and was charged for a full month! No amount of discussion with customer reps would get them to prorate the last month. They did credit my bill $20 after I spent almost an hour on the phone with them, but that is still not a fair charge. A very punitive and disturbing way to trick customers.
I will never have anything to do with this company, which I hope sinks into a great hole in the ground very soon. I discourage anyone at all from doing business with them.