Amtrak - No Refund and Left on the Street in Downtown Atlanta
ATLANTA, GEORGIA -- The leg of our son's trip from Atlanta to Greenville was "cancelled" and he was told to get off the train. This is at 9:30 at night. No buses were available, so they suggested he call a cab (for a three hour trip!). The Amtrak office then shut down and left our son and his luggage standing on the sidewalk in dangerous downtown Atlanta. He had to call someone to drive hours to pick him up. Ridiculous. We have called, emailed, and waited for hours on hold - finally we received a phone call (6 weeks later) to tell us no refund will be given, and the customer service representative would not listen to our situation and actually hung up on us. Some customer service!