Travelocty - You Are on Your Own When Things GO Wrong
Travel Package - Air and Hotel - Complaint
FORT WORTH, TEXAS -- Booked a weekend trip with Travelocity including air and hotel. When we arrived at the hotel the desk clerk had no reservation for us. She called Travelocity and they took no responsibility an immediately blamed the hotel for the error. They offered a refund and when I refused and said that we needed a place to stay they offered a 1 bedroom (we had booked a 2 bedroom) and told us they would be an additional charge for the smaller room.
Fortunately the hotel staff called some local hotels and were able to find us a comparable room so we eventually accepted the refund offer from Travelocity.
You might find a good deal on Travelocity but be warned that if something goes wrong you are on your own.