Costco - Fantastic Return Policy
Returns - Compliment
GRAND RAPIDS, MICHIGAN -- Earlier this year, I bought an HP All-in-One printer from Costco, and it really just did not meet my needs. After more than nine months, I was done messing with it and decided to get a new All-in-One.
I checked Costco's Return Policy online, and did not see any restrictions specifically cited for printers. Just in case, I called their Customer Service line, and they assured me I could return the printer, despite how long I had had it in my possession.
I boxed it up (original box), took it in (with my receipt), and, without question, they accepted the return and gave me my money back.
I bought a new All-in-One (from Costco) and love it (Cannon).
Then I remembered that I had bought a bunch of ink for the original printer -- ink I no longer needed nor could even use.
I also had NO receipt for the ink, which cost more than $100 (minus $20 because I had bought it with a coupon).
One day, now it was more than 10 or 11 months since I had bought the ink, but one day when I was at Costco, I stopped by the Customer Service desk and asked if it was possible to return the ink WITHOUT a receipt. They said sure, as long as it was still in the original packaging.
A few days later I returned with the ink, they accepted the return and refunded my money (just a bit over $90, as I recall). No questions asked.
They did, of course, pull up my account and confirm the purchase and all before accepting it back, and what I was returning was still in the original packaging, had not expired (I'm pretty sure there was an expiration date on it), and was good to just place back on the shelf.
Bravo, Costco! What a great way to treat your customers. I am proud to be a member and encourage others to join as well!