Sears - Go To Best Buy
Delivery - Complaint
MANCHESTER, NEW HAMPSHIRE -- We purchased a refrigerator from Sears March 2,2012.. My husband rented a Uhaul to go pick it up at the warehouse instead of waiting the extra week it would have taken to get the refrigerator delivered .. it cost the same amount of money but we thought it would save us time. He drove out to the seacoast .. got home that's when I noticed after it was unwrapped they had given us the wrong unit (a lesser model)
After complaining to management (from the Sears store)and arguing with the warehouse manager they finally agreed to have the next unit delivered. That arrived some weeks later.. it was the wrong unit again.. and the delivery guy got irate because WE were taking up his time while trying to figure out if it was truly the wrong one again. He became SO belligerent and threatening that we had to tell him to leave the property or we would call the police.
That's when he got in his truck (at 7 in the morning on a Saturday) and started honking his horn loudly and acting like a tough guy (he told us he did not work for Sears & could care less if we complained because he didn't answer to them.. he worked for Exel)
That was only ONE of many failed attempts of this company Exel to deliver a suitable unit to our home.. this went on for 6 WHOLE months.. with the unit either being the wrong one or having damage on it. Now mind you .. I REALLY should have told them forget it after the first 2 or 3 attempts .. instead I kept being assured that things would be taken care of.. a new guy would come in the picture and say he would make certain (blah blah blah .. lies lies) And this went on for several MORE deliveries.
I HAD done business with Sears exclusively for 21 years up till this point. Then on Aug 10, 2012 Sears Delivery damaged my home by flooding it. They broke the water line & attached it improperly August 10 2012 (problem date) March 2,2012 ( purchase date) After numerous attempts to have this refrigerator delivered on August 10, 2012 the Sears delivery team showed up an hour and a half early. I told the driver that they were early and it would be a few minutes before we had the contents of the other refrigerator unloaded he got very sarcastic and said