[X]
Write ReviewJump to 
Capital One - Outsourced Junk
Complaint
Review by jeremy582 on 2012-09-07
Rating: 
PHOENIX -- I just canceled my card because each time I have tried to login to the website, I get an 'account has been locked' message. I have called in to their 'support' and was of course transferred to India. While each person I spoke to had a cheerful attitude, I had a hard time understanding what they were saying, and they had a hard time understanding what I was saying.
I told them I wanted to cancel my card, and was transferred to someone who spoke about 10 minutes worth of dialogue in some language that I think was English, but I'm not sure. Then I was transferred to the automated phone system.
Thankfully, I was able to cancel using the automated system. It's pretty bad when the automated system works far better than your call center employees.
I told them I wanted to cancel my card, and was transferred to someone who spoke about 10 minutes worth of dialogue in some language that I think was English, but I'm not sure. Then I was transferred to the automated phone system.
Thankfully, I was able to cancel using the automated system. It's pretty bad when the automated system works far better than your call center employees.
Comments:
Posted by prince caesar on 2012-09-08:
Welcome to America.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on Capital One:
- Capital One Cardholder For 5 Years NOT ONE INCREASE
- They Stole Your Money Right in Front of Your Eye - ATM machine
- Capital One - Poor Credit Card Services for International Travelers and Expatriates - Credit Card
- No Protection From Fraud! - myfeeplan.com
- 3.9% Fixed Offer Not Given - Promotional Capital One Checks