Capital One - Outsourced Junk
PHOENIX -- I just canceled my card because each time I have tried to login to the website, I get an 'account has been locked' message. I have called in to their 'support' and was of course transferred to India. While each person I spoke to had a cheerful attitude, I had a hard time understanding what they were saying, and they had a hard time understanding what I was saying.
I told them I wanted to cancel my card, and was transferred to someone who spoke about 10 minutes worth of dialogue in some language that I think was English, but I'm not sure. Then I was transferred to the automated phone system.
Thankfully, I was able to cancel using the automated system. It's pretty bad when the automated system works far better than your call center employees.