Coke - My Oh My All That Money and a Loyal Customer Is Told NO!
Coupons - Complaint
INDIANA -- Ok, to start... This is about Coke. May I mention my husband LOVES Coke zero and was once addicted to Coke (regular). When this was occurring he had gotten a "bad batch" of Coke and it contained no sugars or any flavor whatsoever... This can eat away your esophagus- if you think I am lying GOOGLE it! They were ready to send him to the hospital over this. Thank god it worked out in his favor and was not harmed. With that said, he has since changed to Coke zero. Nothing to do with the incident of course.
So I decide that I wanted to write them and tell them how loyal he is to their product and ask for coupons. Not that they needed to be for free, for us, but even offered to request them for the displays at the local grocery chain since I have never seen them there EVER! When I did this they replied NO. To look in my local paper for coupons. I get that lots of people look for a hand out, but in this case selfishness was not a factor. How can such a huge company reject to offer to give even a grocery chain coupons? This is brand loyalty here. I am talking us alone, a case, not a 20 pack, a case a week for one person. This isn't including the water, the beverages and other things purchased from Coke. WHAT a SHAME! I am not purchasing Coke because of this.
A great example of great customer service does not come from being greedy, it comes from a simple thank you for being loyal. Here is a $ .50 coupon from us. We are far from greedy, we are not takers, and we don't even send our food back at a restaurant because things happen. To be told look in your paper to me is like being told to join Facebook so you can look at a particular website! No thanks. A customer lost Coke. Many to follow with customer service like that!!!