Stay away from Orbitz!
Orbitz - Airline Tickets - Complaint
I just used Orbitz for the first and last time in booking a round trip flight to Disney in Orlando. They misspelled my last name but got the other members in my family correct. With TSA security these days - the boarding pass needs to have your name as it appears on your ID. The dope at Orbitz proceeded to tell me I misspelled my own name but that he'd 'try and help me out'.
After 90 minutes (no exaggeration) the night before my flight, I finally got a new boarding pass printed out with my correct name - for only getting there. As a result, I did not have time to adequately pack and left some items at home which led to spending extra money for items there - $90 worth. I then tried calling Orbitz during vacation for same thing - get my name changed so I can come home with my family. That dope informed me that 'all the gate agents went home for the evening' even though we did this much later the first time before I left. That was another wasted 30 minutes.
Luckily the resort I was staying at had a TSA agent for resort check-in and he told me this happens sometimes with people getting married / changing names, long names leading to letters being cut off, etc. So I decided to not call Orbitz a 3rd time and waste more time away from enjoying vacation and just worked it out at the airport - took a little more time, but much easier than spending hours on the phone with Orbitz.
Orbitz also charged a $28 fee for arranging the flights. I will never use them again for the reasons above and as another reviewer pointed out, they cannot lock your seats in and if you're traveling with small children, you do not want them sitting alone. I will gladly spend more money next time and book direct with an airline.