Direct Tv - Customer Dis-Service
Receiver - Complaint
DENVER, COLORADO -- The receiver died. The blue light no longer came on. It was dead. After I performed all of the tests customer service required short of killing a chicken, they told me to get a power cord from another box and see if it was the cord. I knew it wasn't the cord because the box had been dysfunctional for over a week and I have had to ask for replacements before which was never a problem, once you suffered through their trouble shooting protocol.
This time was different. I told them I wasn't going to get another cord because other people were watching TV and I didn't want to disrupt their service. I was then told I would have to buy a box or extend our contract to get another receiver. I asked to speak to someone about canceling the service. Why would I extend the contract for a service I was already paying for and not getting I asked them.
The new representative was apologetic and gave me credit against my bill and free Showtime for six months but told me to get the new box without buying it I would have to buy insurance at $5.00 a month. This sounded ridiculous but they had given me over $75 worth of credit plus free Showtime so I said OK. When we called 4 days later to find out why the box they promised would arrive in 3 business days had not come yet we were told it wasn't ordered. They didn't know why it wasn't ordered but we were given another $25 credit. We have been with DTV for years, referred our friends and have never experienced such a weird run around.
Are they trying to lose customers? It almost seems like it is by design.