Lay Z Boy Galleries - Closing its doors
Terrible Customer Service - Complaint
AUSTIN, TEXAS -- No wonder lay z boy is closing some stores... My husband and I purchased two chairs, but when we went in to pick them up on our delivery date, we learned that the material was unavailable and they had not been made. We were unable to get our money back because we signed a contract, and they kept twenty five percent of our money when we decided not to pick another material. It's truly the worst customer service we have ever experienced.