Allegiant Airlines - Lost Baggage-No Communication
LAS VEGAS, NEVADA -- I arrived in Las Vegas via Allegiant airlines on a Direct flight from South Bend Indiana On Thursday evening 9/6/12. I had checked two bags, however when I went to the baggage carousel I found only one bag. I completed a missing bag report with a representative at the airport and was told I would hear from them the next day or I could call after 12:30 the next day and talk to the same representative.
Well it is now Sunday evening and not only have I not heard from anyone, I have placed a total of 6 calls (left messages and each time the recording said I would get a return call within 24 hours)Additionally I have sent an email and spoke with a reservation representative on Friday 9/8/12)and was told she would send an urgent email to the baggage service dept telling them to contact me within 24 hours.
I am so frustrated with Allegiant Airlines and I intend to let as many people as possible know that not only are they charging a premium fee for checked bags, they obviously do not provide premium care of them and their customer service sucks. I am on a long anticipated one week vacation from work visiting my son & daughter-in-law and so far have spent the first three days trying to contact the airlines and having to shop each day for clothes and necessities thinking I would be getting my bag. You see the bag that made it was full of baby items for the baby my son and his wife will be having in November and the lost bag had not only ALL of my clothes and personal items, but several folders of work projects and important papers.
The bottom line.....It was a direct flight from a very small airport(actually the last flight of the night) and there was only one carousel with incoming luggage in terminal one in Vegas.????? And what's up with no communication?????