Arby's - Poor Customer Service - Drive Thru
New Turkey Sandwich - Complaint
SPARTANBURG, SOUTH CAROLINA -- At 11:03am on Sep. 3, 2012, my husband and I visited Arby's #71 Ashville Hwy in Spartanburg, SC. We wanted to try the new turkey sandwiches. As I was trying to place the order, the clerk kept interrupting with "Is that all?" and "How many people in the car?". I asked her why she needed to know how many we're in the car, but did not get an answer. I then ordered another sandwich and a fry. No one else was in line, so we paid for the order and waited for the food. I asked her again why she needed to know how many we're in the car. She handed us the order then told me that their policy is "ONE SANDWICH PER PERSON". I told her that was ridiculous and crazy. She just rolled her eyes. I told her that did not make any sense and I should be able to order how ever many sandwiches I wanted as long as I could pay for them. Again, we were the only ones in line. I don't agree with this "policy" and would like to see it in writing. I will not go to another Arby's again, especially with this type of service.