Pep Boys - $600 of Work Including Brakes, Oil Change, Belt, Air Filter and Battery Terminal
PISCATAWAY, NEW JERSEY -- I am disappointed in the service I got at that store. That store from my experience is all show but no substance to making a customer happy with the work done. For the past few times I have gone there there is always a lapse in performance on the help in the garage to get their tasks done and lack of management to make sure it never happens again. Today when I picked up my car I asked them everything was done and the counter person said yes. I go to my car to find out they never bothered to top the fluids where they missed checking the washer fluid and the other fluids which were low too, but they remembered to charge me for everything else that needed fixing the car that cost me today $600. The last time I was there for a oil change they forgot the reminder in the windshield. The time before that I had a similar experience with fluids not topped off. It seems they don't care about the customer and I experienced the rudeness from one of the employees today with what I am about to tell you. As soon as I noticed they did not top the fluids today I drove my car to the bay in the garage where my car was. A man who works for them was driving a customers truck drove behind my car. He yelled out the window of the truck and said you can't park there and block the bay. I said, you didn't top my fluids and I am first before you get to this other customer. I was pissed too that I spent 4 hours for my car and I am not going to be told to move aside. He told me to move anyway. I said no. Another employee in the garage who I address the issue before the man in the truck yelled at me told him that I come first. I still pissed. If they like hiring people who don't dot their I's and cross their t's that is your choice. My choice will be to go somewhere else to get the full service I paid for and not to keep checking your employees work out in the garage. My wife keeps telling me not to go there because she had similar experiences in the car being tied up all day and to the next and I tell her the price you can't beat and I like going there. I guess I should say, I get what I pay for.