[X]
Write ReviewJump to 
Mazda - Lemon of a navigation system
Denso navigation system in Mazda CX 9 - Complaint
Review by Lyndapage on 2012-09-10
Rating: 
Sept. 2012
Navigation system (my second in this car) takes me in circles and to towns I have not inputted. It takes me to dead end streets and tells me I have arrived at my destination, even when it is to a landmark like a restaurant or a museum. Customer service said it would send me updated software but couldn't get it to me in 16 days or less (when my next major trip is scheduled. )
I am moving to Colorado next month from Massachusetts and fear for my life as I try to get around in that rugged and strange environment.
I will never again purchase a Mazda and we have owned 7 of them.
Asked for a VP to write to...no can do either. My letter will go right to the very customer assistance dept. I talked to on the phone today.
Navigation system (my second in this car) takes me in circles and to towns I have not inputted. It takes me to dead end streets and tells me I have arrived at my destination, even when it is to a landmark like a restaurant or a museum. Customer service said it would send me updated software but couldn't get it to me in 16 days or less (when my next major trip is scheduled. )
I am moving to Colorado next month from Massachusetts and fear for my life as I try to get around in that rugged and strange environment.
I will never again purchase a Mazda and we have owned 7 of them.
Asked for a VP to write to...no can do either. My letter will go right to the very customer assistance dept. I talked to on the phone today.
Comments:
Posted by bob932304 on 2012-09-10:
Following a GPS can be very dangerous. A recent story in our New Mexico paper reported on a man who was going north on I-25, stopped to get gas in NM near the Colorado border. Somehow, he turned the wrong way and was driving on a 2 lane road. He put his GPS on and it said to turn 'for the fastest way' back to I-25. Unfortunately, it took him on an unpaved Forest Service road. His SUV got stuck in snow (this was in the winter) and he tried to walk out. The police found his vehicle in a few days but it was four months before his remains were found. The article is at www.santafenewmexican.com/localnews/09112GPS
Posted by Bill on 2012-09-10:
Do what people did before GPS and get a good map.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
