Sears - Changing online prices while I AM ONLINE!
ONLINE, GEORGIA -- On 9-9-2012 I went online to Sears.com to shop for a lawnmower. I found one I liked for $208.00 after an extra 10% off promotion. The next morning I went back to the same mower page and the price showed $198.00 so I decided to buy it. I put it in the cart and went to check out and saw that the cart price was now $220.00. I removed it from the cart and went back to the same mower page and tried it again with the same result. The product page still showed $198.00 but the cart showed it as $220.00.
Through their online customer chat "Davis" told me that the 198.00 price reflected an extra 10% discount that had ended just before I tried to order the lawnmower and that $220.00 was now the price. I went back to the listing page for all mowers page and, sure enough, the price now showed $220.00. But when you clicked on this particular mower the price still showed $198.00. I asked "Davis" how the price the day before, WITH the extra 10% discount, was higher than the current shown price WITHOUT it and why would it not reflect the lower price when you tried to check out. The response I got back was "sorry for your inconvenience".I thanked him, closed the chat and removed the mower from the cart.
Less than 2 minutes later I went back to the mower page and the price had changed, yet again, to $231.00.
If you decide to risk it and buy online from Sears.com be very careful to watch the price at checkout before you click the place order button and end up with a nasty surprise when you get the credit card bill. Or just buy from some other retailer where the advertised price is the actual price you are charged and doesn't keep changing before you can check out.