Kaplan Real Estate - Failure to provide class paid for or refund changed policy

Real Estate Course - Complaint
Review by reed_emmi on 2012-09-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WISCONSIN & CALIFORNIA, WISCONSIN -- I enrolled and paid for a Kaplan real estate course in April 2012 and there was never any mention of not being able to reschedule to a later date. I spoke with two rude, unprofessional and horrible customer service supervisors: 1. Sarah [snip] and 2. Abilene[snip]. Both refused to elevate this matter to their supervisors, neither would reschedule the course for 2013 and Abilene kept interrupting me very obnoxious and has no business working in customer service. I requested Sarah to email me the new policy as there was never any mention of any 1 year deadline and she failed to send this policy. What's the delay? Also another rude employee failed to reply to emails, referred to customer as Sir. Tanya [snip] also put me on hold for 15 minutes then hung up the phone. She stated that Kaplan does nit care when a student can take a class and will not accommodate students m. The company claimed they changed policies. Even with new policy one year from enrollment is April 2013. Don't enroll at this school! Also no reply from Brian [snip] customer Service.
Comments:2 Replies - Latest reply on 2012-09-11
Posted by Susan on 2012-09-10:
I just looked at their website and it stte4s "All offerings shall require completion within one year from date of registration". I'm afraid unless you have hard copies (printed) of everything you signed and/or agreed to this isn't going to work out in your favor.
Posted by reed_emmi on 2012-09-11:
Read carefully, Even if one year, date if enrollment is April 12, 2012, today is September 11, 2012, only 5 months. Simple math: one year is not until April of 2013, still should have 7 Seven months left

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