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21 Century Auto Group - Info of Online Vehicle- Communication Is Key
Online Vehicle Inquiry
Review by trav.jetburg on 2012-09-10
Rating: 
SPRINGFIELD, NEW JERSEY -- Three weeks ago my wife and I decided to expand our search of a new car by looking online instead of stopping by all these dealerships. We came across the 21 Century Auto Group web page by a search of dealerships within a 30 mile radius of the house, their dealership popped up.
I don't want to make this review too long but basically, we found an Infiniti SUV we really liked 09' with 21,000 miles. With the details given online, we were really interested in this specific car. I called the dealership and spoke to a polite young lady who transferred me to a car salesman. When I expressed to this gentleman which car I was calling to inquire about, he told me it wasn't available any more. I have to admit I was a little upset because we had really found something we wanted and had placed the rest of the vehicles previous to this one on the back burner, only to find out it had been sold.
I expressed to this gentleman that they should update their site more often and when he noticed I was a bit upset, he didn't hesitate to understand my position and asked me if I was interested in the dealership trying to find a vehicle just alike, with maybe only minor differences. He explained that they update their inventory often and because of the misleading information, they would try and help us find something just as good if not better.
A few day ago, we got the call and Arthur sent us pictures of the vehicle they had found to see if it caught our interest. Believe it or not, this might sound crazy but, this one was even better because it was an Infiniti 09' 22,000 miles with a tan interior (which we wanted but the other didn't have) a panoramic sky roof and it was silver, which in my opinion is better then white like the prior one. We ended up purchasing with this dealership and couldn't be happier with the service we received and the very professional manner in which they dealt with our minor problem. Communication is key!
I don't want to make this review too long but basically, we found an Infiniti SUV we really liked 09' with 21,000 miles. With the details given online, we were really interested in this specific car. I called the dealership and spoke to a polite young lady who transferred me to a car salesman. When I expressed to this gentleman which car I was calling to inquire about, he told me it wasn't available any more. I have to admit I was a little upset because we had really found something we wanted and had placed the rest of the vehicles previous to this one on the back burner, only to find out it had been sold.
I expressed to this gentleman that they should update their site more often and when he noticed I was a bit upset, he didn't hesitate to understand my position and asked me if I was interested in the dealership trying to find a vehicle just alike, with maybe only minor differences. He explained that they update their inventory often and because of the misleading information, they would try and help us find something just as good if not better.
A few day ago, we got the call and Arthur sent us pictures of the vehicle they had found to see if it caught our interest. Believe it or not, this might sound crazy but, this one was even better because it was an Infiniti 09' 22,000 miles with a tan interior (which we wanted but the other didn't have) a panoramic sky roof and it was silver, which in my opinion is better then white like the prior one. We ended up purchasing with this dealership and couldn't be happier with the service we received and the very professional manner in which they dealt with our minor problem. Communication is key!
Comments:
Posted by trmn8r on 2012-09-11:
As you said it does sound crazy.
If I were shopping for a car, and found a dealer's website was out of date, I would keep shopping. I don't have time for that. I'm glad you found what you were looking for.
So many of the reviews for this company mention some problem that arose, yet the company came through and a wonderful sale was made. It is wierd - of all the cars I have bought there was never an issue that I can remember. There always seems to be one at 21st Century.
If I were shopping for a car, and found a dealer's website was out of date, I would keep shopping. I don't have time for that. I'm glad you found what you were looking for.
So many of the reviews for this company mention some problem that arose, yet the company came through and a wonderful sale was made. It is wierd - of all the cars I have bought there was never an issue that I can remember. There always seems to be one at 21st Century.
Posted by alex.roberts349 on 2012-09-12:
Trav, I can agree with trmn8R, its a responsibility for a dealership to keep their inventory updated. Although there is a possibility that that vehicle could have been sold the same day and that is why the page didnt have it registered as it showed.
I have read plenty of reviews on this dealership to see what other customers besides myself thought and I think at the end of the day, this is an honest dealership that just happens to have issues here and there. I'm happy that they accomodated you and you found something worth the while that shows that they have a commitment to their customers you know? and that is what is most important. Wishing you luck!
I have read plenty of reviews on this dealership to see what other customers besides myself thought and I think at the end of the day, this is an honest dealership that just happens to have issues here and there. I'm happy that they accomodated you and you found something worth the while that shows that they have a commitment to their customers you know? and that is what is most important. Wishing you luck!
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