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Kroger threw away my wallet?
Complaint
Review by luckyflame13 on 2012-09-10
Rating: 
HOUSTON, TEXAS -- Hi, Kroger!
Me again!
Let's review our one month "anniversary", shall we?
-I leave my wallet at the 11th St. store here in the Heights in Houston due to a problem with a homeless man and security and trying to get out of a bad situation quickly at Jesus' cashier station (yes, I know my cashier...I even know he works only till 1 p. m., so I never see him in the afternoon
-By 2 P.M. I miss my wallet, go back to your Customer Service where an employee gives me a blank look and shows me a box full of junk which is the "lost and found"...I decide to talk to Jesus the next morning...I go home, reassured that Jesus has put my wallet in a special safe place.
-The next morning, I see Jesus and he reassures me my wallet is at Customer Service
-Once again, I get a blank look and the box full of junk is shown to me again
-The stalling begins...until I insist someone tell me what is going on
-I am told that my wallet has been thrown away (!!!), the cash in my wallet has been returned to the cash drawer, my credit cards have been cut up and my driver's license has been mailed back to me
I then accept $40 from the Kroger manager, because at this point my husband is out of town working on a movie "A Night in Old Mexico" and I have no way to replace my credit cards until he returns on Friday (and this would be Wednesday)
-so during my daughter's first week back at school, I now have only $40 to possibly fill up my gas tank until Friday
-I pray for no emergencies as I am so out of luck
-I talk to a nice Kroger main office person, Elizabeth Hulding who offers me $30 on my Kroger Plus card for emergency groceries. I accept, because at this point I believe my local Kroger manager that it is all a big mistake
-Now, here we are. One month later. No driver's license in the mail. I did manage to touch base with Rob Hamilton, who apparently thinks it's OK to yell at customers and tell me that Kroger "did me a favor". He said he reviewed the video tape and assured me it was only $3 in my wallet (I'm fairly sure it was more like $15), but here's a even funnier point: I asked him if he could see my social security card and he said "No, the video was too grainy". How did he even know it was my wallet?
-I checked with all the attorney friends I know and they basically said that Kroger has an entire phalanx of attorneys and that if my Kroger manager had personally attacked me physically in the store, they could prove it was my fault
-Here's an even funnier story: A good friend of mine left her ENTIRE PURSE OUTSIDE a Costco here in Houston for the same 5 hour period, and the lovely manager there actually saved it for her until she gets back
-Here's an even more funny story: I plan to contact everyone I know, everywhere I can until I get my driver's license back. Yes, I can't do anything legally because you all have me outgunned, but I can let everyone know how awful Kroger treats its 20-year customers.
I would like my driver's license back. Soon.
Me again!
Let's review our one month "anniversary", shall we?
-I leave my wallet at the 11th St. store here in the Heights in Houston due to a problem with a homeless man and security and trying to get out of a bad situation quickly at Jesus' cashier station (yes, I know my cashier...I even know he works only till 1 p. m., so I never see him in the afternoon
-By 2 P.M. I miss my wallet, go back to your Customer Service where an employee gives me a blank look and shows me a box full of junk which is the "lost and found"...I decide to talk to Jesus the next morning...I go home, reassured that Jesus has put my wallet in a special safe place.
-The next morning, I see Jesus and he reassures me my wallet is at Customer Service
-Once again, I get a blank look and the box full of junk is shown to me again
-The stalling begins...until I insist someone tell me what is going on
-I am told that my wallet has been thrown away (!!!), the cash in my wallet has been returned to the cash drawer, my credit cards have been cut up and my driver's license has been mailed back to me
I then accept $40 from the Kroger manager, because at this point my husband is out of town working on a movie "A Night in Old Mexico" and I have no way to replace my credit cards until he returns on Friday (and this would be Wednesday)
-so during my daughter's first week back at school, I now have only $40 to possibly fill up my gas tank until Friday
-I pray for no emergencies as I am so out of luck
-I talk to a nice Kroger main office person, Elizabeth Hulding who offers me $30 on my Kroger Plus card for emergency groceries. I accept, because at this point I believe my local Kroger manager that it is all a big mistake
-Now, here we are. One month later. No driver's license in the mail. I did manage to touch base with Rob Hamilton, who apparently thinks it's OK to yell at customers and tell me that Kroger "did me a favor". He said he reviewed the video tape and assured me it was only $3 in my wallet (I'm fairly sure it was more like $15), but here's a even funnier point: I asked him if he could see my social security card and he said "No, the video was too grainy". How did he even know it was my wallet?
-I checked with all the attorney friends I know and they basically said that Kroger has an entire phalanx of attorneys and that if my Kroger manager had personally attacked me physically in the store, they could prove it was my fault
-Here's an even funnier story: A good friend of mine left her ENTIRE PURSE OUTSIDE a Costco here in Houston for the same 5 hour period, and the lovely manager there actually saved it for her until she gets back
-Here's an even more funny story: I plan to contact everyone I know, everywhere I can until I get my driver's license back. Yes, I can't do anything legally because you all have me outgunned, but I can let everyone know how awful Kroger treats its 20-year customers.
I would like my driver's license back. Soon.
Comments:
Posted by onlooker on 2012-09-11:
I'm not sure I understand the situation - you felt under threat from a homeless man near the store. And asked the store to hold your wallet. They did. And it was 'disappeared' when you returned. While someone else did the same at a different store, but they had no problem.
This is a common action as Kroger can not keep their store area clean and safe for customers?
Does this mean you did not have access to 911 or other police/security protection?
That is crazy - I do hope you get your materials back.
This is a common action as Kroger can not keep their store area clean and safe for customers?
Does this mean you did not have access to 911 or other police/security protection?
That is crazy - I do hope you get your materials back.
Posted by FoDaddy19 on 2012-09-11:
I don't think I would've given up my wallet just because there was a belligerent homeless man around the store. Apparently this is all happening in broad daylight, and I'm guessing there are many other people around as well. The way Kroger handled this is baffling as well. Though I can see where they would want to cut up your credit cards for liability reasons.
There has to be more to this story. I'd be interested to hear about the circumstances that were dire enough to cause her to hand off her wallet to Jesus.
There has to be more to this story. I'd be interested to hear about the circumstances that were dire enough to cause her to hand off her wallet to Jesus.
Posted by Tezrien on 2012-09-11:
At this point you should just chalk it up to experience and use this situation as a reminder to be more careful with your belongings in the future. Call or go to the DMV website and report your license lost and have a new one re-issued and do the same with your SSC.
Posted by CowboyFan on 2012-09-11:
My interpretation is that while at Jesus' register, there was a problem nearby between a homeless man and security. As a result, the OP is distracted and inadvertently leaves her wallet at the register area because she wants to get away from the incident that is occurring right by her. After 2:00 p.m., she realizes she left her wallet.
She then goes back to the store, which has no record of her wallet in the lost and found. The next day she returns, talks to Jesus, and again goes to lost and found where it is supposed to be. There she is told her wallet has been thrown away, etc.
Why would a store throw away the wallet, cut up cards, etc., when only a day had passed? That's unreasonable. At the minimum, they should have written to her telling her they had her wallet. This is certainly odd and unacceptable.
She then goes back to the store, which has no record of her wallet in the lost and found. The next day she returns, talks to Jesus, and again goes to lost and found where it is supposed to be. There she is told her wallet has been thrown away, etc.
Why would a store throw away the wallet, cut up cards, etc., when only a day had passed? That's unreasonable. At the minimum, they should have written to her telling her they had her wallet. This is certainly odd and unacceptable.
Posted by melissa253 on 2012-09-28:
I wrote a responce that said 'did you call the police and file a report? What did Jesus do?"
Why was my post denied?
Why was my post denied?
Posted by WhiteWolfTG on 2013-03-24:
LuckyFlame13,
What you experianced last year was the fact that managers want to make money and don't have any intentions of "puttin it out"....Bad manager/company and you got a raw deal....Sorry
What you experianced last year was the fact that managers want to make money and don't have any intentions of "puttin it out"....Bad manager/company and you got a raw deal....Sorry
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