Turnersville Auto Mall - Pricing Games/No Call Back
Used Car Purchase - Complaint
TURNERSVILLE, NEW JERSEY -- I took my son to Turnersville Auto Mall Chevrolet Dealership to look at a used Chevy Cobalt he saw on the internet. He test drove it and liked the car. The salesman asked if he would make a deal on it that night so my son said he had to think about it. Internet price was $11,500. The salesman was done with us after my son said he had to think about it. Two days later my son thought about and decided to make an online offer on the car for $10,500.
The salesman calls me the same day to see if I had any questions about the car, so I tell him about the offer. He said that's why he was calling (why didn't he say this in the first place), he has the offer and will call me back either way if the higher ups accept it or not. No call back. One week later, the internet price changed to $10,275. My son had bought another car, paid in cash, the day before from another dealership.
Not only did they lose our business on this car, they lost our future business. Now, a week later, the car is still listed and now the internet price is $12,975. The sticker price on the actual car is $13,995. Be careful of price games if you do decide to go this dealership and make sure to get the internet price to take with it so you do not have to pay sticker price. Better yet, go somewhere else where they don't play pricing games and where they value your business enough to call you back when they said they will. Maybe they thought we didn't have the cash, well, they were mistaken. Robert, you lost a sale.