Do Not Use Nextiva.com Online Fax Service
Fax Free Trial - Complaint
The event that commenced by downhill experience with Nextiva is them not providing me with a confirmation email immediately after signing up for their free trial. When I tried to sign into the account, I had to click on "forgot password," to retrieve the password that should have been sent to me after my initial registration.
In addition, I was sorely disappointed with the customer service I received when attempting to cancel my free trial. I kept receiving error messages and "failure to send" messages from my email's service provider when I tried to email my cancellation notice to Nextiva's customer care department. Nextiva also states in writing on their website that you can call their customer service department to cancel an account with them. When I called, I spoke to an extremely rude customer service representative, Jerome, who stated the only way I could cancel my service was via email. I asked if there was any other way I could cancel, including via fax. He said no. Eventually, I used another email service provider, and the cancellation notice sent successfully.
What I found insulting is the fact that Nextiva states you can (1) email or (2) call to cancel an account. Yet, when I called, I was told I could only email. Why explicitly state two options, yet only verbally state that one is available?