AT&T Internet Services - Double Charges For Internet Email Address
LEESBURG, GEORGIA -- Yesterday was a day to remember in customer service and broken promises. My email address was suspend because I no longer had dial up service. I now have DSL service. The company says I have to pay for my email address since it was assigned to my dial up service. I was told I could keep my email address which I have had for over 10 years. No one said anything about paying $7.95 just to keep the address.
I was on the telephone for 1 hour and 45 minutes just to find out I need to pay for the email address. The large company just keeps finding ways to take your monies for something that was promised to start with. Oh by the way. I cancelled my dial up when I got DSL. They had no record of the cancallation and were still charging me for the service. I guess the right hand doesn't talk to the left hand. I hope they read this and correct this poor customer service practice.