Frontier Communications - Awful

Home Repair of Slow Connection Speed - Complaint

Review by lisa438 on 2012-09-11

Rating:

MARTINSBURG, WEST VIRGINIA -- We pay for at least 3mg, but in reality, we only get 1. So we scheduled someone to come out to repair the connection. A gruff and angry fellow, named Jim, comes two days early, with no telephone notice, and was completely rude to me about the fact that he is coming on a completely different date and time than was put on the work order. I am in the middle of studying and he want to use my laptop to complete his work? When I hesitated to give it to him, he started outright yelling at me.

When I asked him to stop speaking to me like that, he yelled at me some more and then stormed out of my house, slamming the door behind him. From the porch I asked his name, and he said Jim. I asked his last name and he told me, "Find it out yourself." I was shaking I was so upset! I called customer service and they informed me that they are supposed to have their own laptops and that he shouldn't have been there till the scheduled time. These people are totally unprofessional, and rude and act like they just got out of prison or something. Someone like that should not be working in customer service!!! Fire Jim!!!