Terrible company to do business with! Stay away from Yard Card!
Lawn Mowers - Complaint
DETROIT, MICHIGAN -- I too, have had a nightmare dealing with this company ever since I received their card. When I received their paper statements, there was always something that I had to follow each month, because of the way they calculate their interest charges and divide up the payments. I had a promotional item that I paid $100 to set up interest free for one year due in June 2012. In May of 2012 they stopped receiving auto pay and when I phoned to inquire about it, many times not being able to get through, sometimes on hold up to 2 hours, they prompted me on how to set up the new account. After much time and effort, I tried to arrange auto pay, but by paying with the new system, it would only pay the minimum amount. They also sent me an e-mail to make a payment, but it would only allow me to pay the minimum of $151. Each month I pay $380, which should cover my promotional purchase and then some, but now it doesn't, because with their 28.99% interest charges and the previous interest charge amounting up.
They have everything to gain by being deceptive. They set up a new system in May and stopped my auto payments. In June a promotion had ended. I called in May to explain that I had a promotion ending in June and want to make sure that I have the payment covered. They said that I made a payment and I don't have any further obligation at this time. When I explained that I haven't paid enough to cover the balance due, they explained that it will be noted when they get their system fully up and running it will be sorted. I only owed an additional $107 and if they had let me pay $380, I would have been covered. Because I only paid the minimum amount, which was all that they would allow at the time, I was charged $368.89 in interest for that promotion. Since that time, I now have another $370.39 charged from the second purchase made last year. This is a result of a) stopping auto payments, b) not communicating or c)not mailing me a statement as they claimed to have done. They did not because when I set up the new account I opted for e-mail statements. It is a factor of all the above. Their right hand didn't know what the right hand was doing. Today was the first day that I have been able to review a statement, which is how I found out about the interest charges. I spoke with a representative and a manager and they both repeated repeatedly, "The interest charges are valid in accordance to the purchase agreement."
Would you want to give me back $738.89 and waive those interest fees if you could find a way to keep it? They were irresponsible in setting up their new web site, payment system and not providing a visual of the account's activities. As I mentioned today was the first day I was able to review my purchase history and see any type of activity on line, other than to make a payment. Now GT accounts, who finance the Yard Card accounts are up and running and will take no responsibility for the grief they have caused me, the consumer, while they were rebuilding their system. They were impossible to get a hold of by e-mail or phone. They mentioned that I could have sent a payment by mail. Yes, I could have. But, since I was set up to pay on line, I should not have had to. They aren't taking any responsibility in admitting that by building their new infrastructure they actually inconvenienced a lot of people. There should make an acceptance to provide waivers during May and June of 2012, when they were rebuilding their system.
Yard Card and TD Bank are not worthy of honest people's business. I pride myself on paying my bills each month, but they are a force to be reckoned with. Stay away from them unless you want a lot of grief!