Warning! Stay Away From Dish Network
Installation of TV & Internet - Complaint
SEYMOUR, TENNESSEE -- On 9/7/12 I called Dish Network to sign up for service. I had spoken with someone a week earlier to ask questions and he said he would call back the next day and I never did hear from him. (This should have given me a clue)
The guy on 9/7/12 gave me information and seemed helpful. We set up a time in 10 days for installation.(9/17/12)He was reading all of the clauses to me when I had to hang up because of a broken pipe emergency. I told him to call me back. He never did call back and never did finish telling me all of my rights and all of the stuff they read for several minutes at the end of the set up.
This was Friday, and on Sunday when I checked my checking account and 2-$1.00 charges plus an $86.94 charge taken out. I did not authorize auto pay (I told them I didn't need HD and did not want auto pay)nor did they tell me that payment would be taken 10 days before installation. Also, I was told it would be $69.79 NOT $86.94!!!!
So, not only did they mess with my money and help themselves to my checking account, they also were not truthful about the price and did not finish the set up conversation.
When I called, all I got were "I'm sorry, but you won't get your money for 3-5 business days". Apologies and I'm sorries don't put that money back in my account. I was not planning on this and therefore got overdrawn. They refused to pay overdraft fees and blamed it on our bank!!! They got my money immediately, but couldn't get mine back for 3-5 business days!
Do not believe anything this company says!! They take your money without your consent and no one "has the authority" to do anything about anything!!
Their prices may sound good, but that is where it stops.
BEWARE!!!!! DO NOT USE DISH!!!!