Popeye's - Bad Customer Service
Drive Thru Bad Customer Service - Complaint
MISSOURI CITY, TEXAS -- 9/11/2012 at around 3:35pm, here in Missouri City, Texas, Store is located in 4850 Hwy 6 South, near fort bend toll road. I was at the drive through, ordering for the chicken Tuesday Special. The female sales representative took my order but she was not paying attention. And then she asked me again for my order three times and again I said "four orders of Tuesday Mild Chicken." She replied to me with a yelling / screaming manner and then right before she end my order, she said "and get out of my way!" When I reached the window to pay, I asked the black female cashier who was helping me in the drive through, she said "I'm so sorry, I had a rough day, but I was not helping you." Then I asked to see her manager because I believed it was not right for treating me this way. As the female manager was approaching the window, her name is SHAFAQ, she started telling me that they were talking (referring to her two female staff) when in fact this manager came from the front store taking orders, while her two female staff were at the back of the store. I said "stop, before you say something LISTEN first." I started telling her what exactly happen at the drive through, while the other two female staff were arguing about the incident. I said "somebody made me angry right now," and they refused to tell me who was helping me at the drive through." I told the manager to re-educate her staff regarding good customer service. This is not the first time that happen to me, it happened also before. Most of the staff at this store location has a terrible customer service / very bad manners / ghetto behaviors. Who knows if they are handling our food clean and safe. l live very near to this store location and from now on I will take our business somewhere else where there is happy people and good manners and good customer service.