Best Buy - HORRIBLE CUSTOMER SVC

Refrigerators - Complaint

Review by ddc1025 on 2012-09-12

Rating:

PHILADELPHIA, PENNSYLVANIA -- Shipping date confirmed but not honored. 2 weeks late! Ship date on line stated 9/26. Verbal confirmation stated 9/26. Less than 3 hours later an email was sent to change delivery date to 10/1. Called customer svc and was told it was moved to 10/4 and that wasn't even confirmed!! Then representative tried to tell me this was special order item and it was posted on line as such. IT ABSOLUTELY was not. I specifically ordered from this company because of the early delivery date. And of course they don't have the notes of yesterday's conversation in their computer so they don't know who confirmed the 9/26 date. How convenient. All they could tell me was no one SHOULD HAVE told us that. And that someone SHOULD HAVE looked further into the order and they WOULD HAVE discovered the extended delivery date and that's what we SHOULD HAVE been told. Absolutely RIDICULOUS. After spending $5,300 and being delayed 2 weeks for a corporate order, all we get is SHOULD HAVE and WOULD HAVE. This was after 5 phone call attempts within 12 hours to their installation dep’t. I received an email to contact them for the installation of the appliances. Each and every time I and my coworker called we were transferred to a department who’s phone lines were not working properly. We could hear them but they couldn’t hear us. We continued to tell the first CSR of our troubles and all she could tell us was there was nothing she could do, that she HAD to transfer us to this line. And we should keep trying that line until someone could hear us! Are you serious???? I guess they’re doing well enough to not care they just lost a major corporate buyer. Their loss.