Ashley Furniture - Ashley Sleep Mattress - Do not buy
South Bay mattress now called Ellis Bay - Complaint
BUFORD, GEORGIA -- I bought the SouthBay Ashley Sleep mattress a year ago. 2 weeks after I got it I began complaining to my sales person (at that time Duluth, GA). At no time did she offer to have customer service come out and look at the mattress. I complained to the sales person several times over course of 6-8 months. Finally the store closed and I learned I needed to contact the Buford store. I went in to have a drawer handle removed and discussed with them the mattress problem. (I purchased a bed, mattress and adjustable frame.) Let me say DO NOT buy an adjustable frame and you will hear why as I go on. Finally, months later the warranty folks come out, yep my mattress needs to be replaced. Ok, so my choices are get the same mattress (which if it doesn't last a year then it's a piece of Junk)..so I decide to do a reselection. That also was a nightmare. The salesperson only wanted to put me into a mattress that costs about $2,000 more than I spent on the mattress I had (which was about $1,000) the mattress he wanted to sell me was also an adjustable but by Sealy. I really wasn't willing to give an adjustable mattress another chance. Then I found out they wouldn't take back the adjustable frame and give me credit to use toward a box springs. You can not put a regular mattress on an adjustable frame, manufacturer of frame doesn't recommend it and won't warranty it. So I'm stuck getting the same piece of, yeah that, mattress that will need to be replaced again in short while and my sleep will never be comfortable. I haven't slept well in over a year and was hoping to get something with this 10 year warranty that came with my mattress. Let me also note that the warranty people kept telling me to talk to the Buford store manager (Edward). I've been trying to get him in the store (drove out there a couple times) and on the phone more times than I care to count and he is NEVER and I mean NEVER in the store. He does not return your message! Ever! I will never shop Ashley again and going back to Bassett down the street. The furniture I bought at Bassett for the rest of the house is in much better condition than this mattress or bed. The other poster stated they had issues with the bed, I do too. My side boards won't stay in. According to the warranty guy it's because there is no weight (because of the adjustable) to hold them in. They pop out all the time and with a head and foot board I just wait for the day the bed falls apart while I'm laying in it. I spent thousands on a good bed and I thought thousands on a good adjustable frame and mattress...well the frame is still holding up (frame by Leggit and Pratt) but the mattress is no good and Leggit won't do anything but leave me stuck with this frame. I will be buying a new mattress and box springs but it surely will not be from Ashley Furniture.