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Hobby Lobby - Bad return experience
Complaint
Review by wendy_dn on 2012-09-12
Rating: 
LITTLE ELM, TEXAS -- I bought three items (2 identical wall hangings and one picture framed wall art) for the same price $29.99 each last week. Two of them were 50% and identical. The third one was charged full price. I took the third one to return to the Little ELm store which I happen to go that area today. They refunded me half price saying that it was 50% off last week. I told them I paid the full price. They said it was one of the 50% off items on my receipt. I told them I bought two identical items at 50% off so I knew it wasn't one of them. They didn't listen to me. After I drove 45 minutes home and found out I was indeed charged the full price for that item and called the store, they asked me to bring the other two identical wall hangings back for them to check. And I have to do so within a couple of hours before the manager leave for the day. I live 45 minutes away (one way) and I have two little kids. I told them I couldn't do that today. They told me I had to in order to get the refund. I was very disappointed!!! Why couldn't they make the receipt more descriptive so people know exactly which item is for which price??? Why I had to bring all of the items on the receipt back in order to receive refund on one item??? Either the first cashier over charged me or the returning cashier only gave me half refund. I certainly won't be able to go back today and they just robbed over $16 of me.
By the way, the lady in front of me who was returning something left very unhappy. Now I know why!!!
By the way, the lady in front of me who was returning something left very unhappy. Now I know why!!!
Comments:
Posted by clutzycook on 2012-09-12:
Did you not have your receipt?
Posted by melissa253 on 2012-09-12:
I don't understand why you didn't notice that you were paying full price while you were paying? When the cashier said 'your total is XXX', why didn't you say, 'hey, those are suppose to be 50% off?
Posted by Neko23 on 2012-09-13:
Yes, she had it. The receipt didn't describe the article well enough which in turn causes the confusion.
"They refunded me half price saying that it was 50% off last week. I told them I paid the full price. They said it was one of the 50% off items on my receipt."
Now they want her to bring in all three items to prove her claim. Thank goodness it's not appliances or something! :)
"They refunded me half price saying that it was 50% off last week. I told them I paid the full price. They said it was one of the 50% off items on my receipt."
Now they want her to bring in all three items to prove her claim. Thank goodness it's not appliances or something! :)
Posted by clutzycook on 2012-09-13:
Oh, I must not have read that part. That's why I always check my receipt before leaving the store. Even better, I keep an eye on the checkout screen and call the cashier on anything that looks incorrectly rung up.
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