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Direct T.V - Station Outage

Complaint
Review by johnreele on 2012-09-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PHOENIX, CALIFORNIA -- On phone for a very long time to find out why several of my stations are not on. Heavy phone calls and long wait and I pay for this garbage. I wanted to cancel and they told me their be an early termination fee however they are not providing me with the service I pay for and they can not take the early termination fee out of my checking account since that money is Social Security money.
THIS stinks!

No adjustments;their working very hard to restore problem
will also file a complaint with The B. B. B
Comments:1 Replies - Latest reply on 2012-09-13
Posted by Amy on 2012-09-13:
I'd be careful, just because your account is composed of social security money that can't legally be taken out doesn't mean they won't do it anyway or try to. From the reviews I've read they quite often take money they are not entitled to, even charging credit cards that do not belong to the account holder simply because that card was used as a one time payment by a relative or friend trying to be nice and help out. It is also hard to get money back they have wrongly taken, so protect yourself before you cancel the service.

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