Smart Tuition Stinks!
Billing Service for Schools - Complaint
WOODBRIDGE, NEW JERSEY -- Wow! Consistently terrible service. I have never heard of a company that chooses to bill late payments based on checks clearing their bank. I have no control on when the check is sent to the bank. Or how long it takes a bank to 'clear' it. However, I can tell you that all of my other accounts including mortgage and major credit cards receive my payment and I have no late fees. Maybe I am just lucky with all my other accounts, however, I don't think that is the case.
I think smart tuition either holds payments to get a kick back every month or something to that nature. Very odd and very suspicious. I also checked out BBB and funny...they have many complaints lodged against them...like 37 complaints in the past 12 months. That's a lot! However, they cleared them so kudos on that.
Wouldn't it be better to forgo the complaints in the first place. I had heard complaints from many parents at my child's preschool, but I had only encountered it once....fast forward a year and we now get late payment charge of $30 every single month without fail. Very Frustrating and we no longer go thru smart tuition -we go thru the school and they see the craziness as well. It is not you-it's smart tuition. They stink to high heaven.