Toshiba - Complaint
CIRO - EGYPT -- Gentlemen : Toshiba Corporation Greetings
I am a citizen of the Arab Republic of Egypt you purchase a colorful LCD TV Patarrkh 20/7/2011 device color LCD television funding LCD TV 32AV700E brand TOSHIBA
Date issuing company Aljhazmn: 1/7/2010 Revision history device: 1/7/2010 … ELARBY CO FOR ENGINEERING & INDUSTRIES
For reporting error in manufacturing and came to the house to detect on the TV and determine fault in the manufacturing and Iblagny that error is caused by a defect in the manufacturing and Iblagny that will send tend to Toshiba Corporation Arab and delegates will come from the company to replace the device with another device ....
And two days later he called me by telephone a / Mohammed Mahdi .. Department Toshiba Alostbdlaat at Arab Manufacturer And Iblagny model two does not exist in the company and it will be replaced Li device Bmodel latest ... Provided that they pay an amount of 185 LE ........
Of course rejected this offer because I know my rights as a consumer citizen of a product for the company and a global brand representing company TOSHIBA ....
As usual, let me company did not communicate with me and did not ask me not interested in something my complaint after three days of psychological and emotional vulnerability ... I contacted your company a secretary: Kariman secretary Haj Mahmoud Arab Arab owner Toshib company and owner of a Toshiba World ..... She spoke with me by telephone and promised Tine resolve the subject and told her that I upset of the company deals with customers in this way others bloodiest and told her that I damaged ... . On the second day called me a / Mansour Khalil ... From the Department of follow-up, operation and Iblagny complaints and that he will be replaced by two connected Model latest condition to pay the amount of 185 pounds and Qaal me that these instructions system Toshiba Arab in dealing with customers and informed you that the nature of my work related Bashraúy for this device where I'm working TV producer and Li work television exposure me daily and I want to Atapaha not Ostata ... And I call on the company to pay compensation and the ability of LE 100,000 from the moral vulnerability which Tdharrth .... Or Taudhany company Toshiba Arab giving me the latest device company produced a device TOSHIBA 42XL700 LED TV with an apology to me personally by the manager of the company ..
NB: 1 - Owner's Manual (catalog) recorded the company to the type of device REGZA while this REGZA code word on the device itself .... This rule marketing mislead the consumer Owner
2 - not the company recorded in the brochure the owner's rights against the manufacturer and therefore the owner does not know the rights of replacement must be mentioned in the booklet.
3 - must be color booklet printing Ki Istia owner of dealing with the Option device easily.
4 - customer service department deals with customers Maammelt ignorant ..
Adjourn this complaint to you is not to personal Nasrty but to learn and inform and enlighten the public Egyptian consumers .. God save Egypt and its victory in the hands take the right of the Egyptian consumer ...
The complaint submitted by:
Television director: Magdy Mirsal
Mobile: 002 01224802557
Magdy. mirsal @ Yahoo.com