Expedia.com - Don't expect issue resolution & watch out for unauthorized card charges
Hotel booking using 50 credit/coupon - Complaint
PORTLAND, OREGON -- I have an Expedia travel coupon for a $50 discount. 1st problem - on line system wasn't working to process for my booking. I called Expedia to book my room. The man from India (Dee Dee) ran the information and told me my hotel room would be 59 dollars with the discount and took my credit card information.
He then put me on hold to get me a confirmation. 20 min later he said his computer was frozen and to hold. For the next 50 minutes this continued with him checking back periodically. Then he hung up and called back.
He told me next that the coupon system at Expedia wasn't working. Therefore my card was charged for the full reservation amount but Expedia would credit 50 off my card. (This went from 11 P.M. to 12:20 a. m.). He then transferred me to someone who asked to take my reservation. I was in bed by then and was not happy. She then transferred me to a supervisor (Ram/also India) who explained to me once again they would refund me the $50 if I booked the reservation. I asked how long until the card was refunded - 2 weeks! I told him I would not book then. He told me my card was already charged the full amount and it would be two weeks to credit my card.
I HAD NOT authorized AT ANY TIME this charge. When I told him this was unacceptable he argued and said "obviously you authorized the $109 or we wouldn't have your credit card number." I explained I authorized $59. I cancelled the reservation.
Went on my bank today and find 13 authorizations on my credit card from Expedia! I called to speak to a manager but you must go through the system. So I started with Auburn (India)who when I tried to explain what had happened she interrupted immediately and said "we have solved this by crediting your card there is nothing else to do." I asked to speak to a Manager.
I received Daniel (American) in the corporate office. He explained that they had put a credit toward my card and therefore the issue was resolved. I asked if they do anything for customer satisfaction, take responsibility or at least apologize for the horrible experience I had. No. He said it was the representative who had screwed up, not Expedia. I asked if they stand behind what their representative does - NO. I asked if they do anything to appease or assist customers who have had a horrible experience. - NO. I asked if there was a way to cash out my
Expedia credits as I NEVER WANT TO USE THEM AGAIN. NO.
All in all Expedia charged my card for an amount that was not authorized. Spent over 2 hours on the phone on the first day. (And 45 minutes the 2nd in trying to talk to a manager) And now have 13 authorizations on my card with still no hotel.
EXPEDIA IS THE WORST AND HAS NO APOLOGIES OR QUALMS ABOUT HOW CUSTOMERS ARE TREATED!