Great American Financial Resources, Inc - Too many cooks in the kitchen or the left hand does not no what the right hand is doing.

Annunity - Complaint
Review by johiki2 on 2012-09-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
CINCINNATI, ARKANSAS -- Husband retired in June on the 20. We have an account with Great American Financial Resources. We submitted the forms and yes we omitted several items but did get it rectified. There was a loan on the account in the amount of $2029.60 it has been paid off on 8/31/2012 in the amount of 2537.00 (apparently $507.40 went to taxes which I am assuming came out of my account also) or so said the letters they sent us. I also sent in a request for $500. On 08/17/2012 to be sent to me since I recently was in need of the money. I have not received it as yet. Today I emailed them again about it and they said my loan is not paid and the $500 went in part to pay the loan. Something is a missed with this company and wish it be investigated. I did send them documents they had sent me stating that the loan was paid. They are now saying I have to submit additional forms from what they originally stated. I would recommend anyone having any business with them be sure to not only keep track of all correspondence but record all conversations. No wonder so many employers dropped their services. I do plan on contacting other agencies on this companies practices.
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