Electrolux - Horrible warranty policies
Washer and Dryer - Complaint
AUGUSTA, GEORGIA -- Purchased a new washer along with the dryer and pedestals in March 2012. Washer started putting bleach stains on clothes. After ruining several pieces of clothing, I called for service. The first service call was very prompt. Because bleach was involved, the tech replaced 3 parts all dealing with the dispensing of the bleach. This repair didn't work. I spoke with the service company and they indicated that there was nothing else they could do and that this problem has happened before, so after bleaching several more pieces of clothing I called Electrolux again. They said that they needed to send someone out again, so I told them what the repair company had said. They needed verification that the machine was not repairable. It took quite some time for this to happen. I had stopped using bleach in the machine, but somehow it was still bleaching clothes. I would call, and nobody would get back to me. Finally, after about a month and 15 pieces of ruined clothing at a cost in excess of $800, they authorized replacement of the washer. After making sure the new washer was working properly, I attempted to get reimbursement for the damaged clothing. They had me send pictures of all the damaged articles. Again, after many calls not being returned, I finally started calling every 15 or 20 minutes and leaving a message until they got tired of having to listen to all the voicemails. They only offered $150 for all the damaged clothing. Oh yeah, have also had to have 2 service calls on the dryer. The door wasn't closing properly.