Levitz Furniture Corporation Complaint - Frustration!!!!!
BREA, CALIFORNIA -- I purchase an entertainment center from Levitz on August 31st ( which was paid in full at time of purchase) with a delivery date of October 8th (merchandise had to be ordered)
I received via email and form letter that my delivery date had been rescheduled to October 16th, then October 26th, then November 12th, then November 23rd. When calling to confirm the new date, I was informed that it would be "sometime at the end of December".
I contacted the store for assistance, the saleslady Ann told me she would find out what was up and call me back. Four days later, not hearing back from her, I went into the store.
She acted like she had never even met me!! (I spent over $6000.00 with her)
My husband and I decided it was not worth it and cancelled the order on November 13th. I received a refund receipt from the store stating that the check would be cut and mailed out on November 28th. The store manager Joe Stein informed me that that was the soonest a check could be cut. But wait, it gets better!!!!!
On December 12th I contacted customer service to find out where my check was, I was told that there was no refund scheduled in the month of November, was told that the check would be cut on the 20th of December. When I called again on the 20th, I was told that the refund would be issued on Jan 3rd 2006!!! I insisted on speaking with a supervisor, I was put through to a Teresa Moore who told me that checks werent cut on Tuesdays, only on Thursdays. She ASSURED me that the refund would be processed on the 22nd, which is today. I called this a.m to confirm and she wouldnt ever come to the phone, they dropped me in her voice mail, I asked her to please return my call. HA HA HA HA !!!!!!!
After 4 hours I called back and was told again by yet another person that the refund ws scheduled for Jan 3rd, I asked for Teresa again and was told that they didnt know her or her extension. Amazingly, no other supervisors were available to speak to me. The customer service rep then told me that he called accounting and got the date moved up to the 28th! Boy do I feel special!!! They have had my money since August 31st!!!!!!!!!!!!!!!!!!