Time Warner Cable TAKING JOBS AWAY FROM AMERICANS!!
Cable Tv , Phone Service , Internet - Complaint
LOS ANGELES, CALIFORNIA -- This is a complaint that I sent to TWC today. If you are considering becoming a TWC customer please consider that they have crap service, treat their employees badly and outsource jobs to other countries.
If you are reading this & you are a company that is in competition with TWC ( other than AT & T), wonderful! You are missing out on a great opportunity!
I would like to switch services and it would be awesome to see a really good company who hires Americans take business from TWC! There are many people who feel the same way!
To TWC Management,
I have been a customer of TWC since 2005.
Recently I called for tech help regarding my internet. Much to my disappointment I had to speak to a young man in the Philippines looking at his manual. Yes. It was that obvious. I then spoke to a lady in your customer service who was in South America. ( yes, I asked) I can always tell because they let the phone ring and ring then it always sounds like they drop the phone before they answer.
At any rate.. As an American Citizen I am EXTREMELY disappointed with TWC for out sourcing & not hiring Americans. I will be posting on Facebook and twitter and asking my friends and clients to do the same.
Also.. Because of your lack of loyalty I will be looking to change services.
I'm also aware of your management "style" or lack there of when dealing with your techs here in the field, it's obvious that you do not value your employees and the almighty dollar is the bottom line.
You inspire no loyalty in your customers or employee's. In addition.. Your quality of service has diminished.
My cable TV and phone line have been out for the last couple hours, when I called to inquire about the problem I was told I would have to wait four days until a tech could come out. Why do I pay you $200 a month ..? Also.. I just became aware of your hidden service fees
as well! Shame on you TWC!!
I am a believer that what goes around..Comes around. Sure your poor management skills and not giving job opportunities to American Citizens will come back to haunt you!
A very disappointed TWC CUSTOMER.