AT&T Cannot Solve Connection Problems and Is Rude
High-Speed Internet - Complaint
CHICAGO, ILLINOIS -- I had AT&T phone service and high-speed internet for year. In recent months the internet became really slow sometimes and also had a lot of outage -- completely no connections, sometimes for days.
I made tons of calls, wasted hours, problems not resolved. All I got was AT&T tech support blamed my computers, modems, routers for the problems. Once they lied to me that there was an outage in my area. I then asked around --- other guys were just fine.
One person promised something, another person completely denied it.
I pointed out a mistake of a tech support about bits versus bytes. He literally laughed at me, and tried to test my knowledge about bits and bytes. To tell you the truth, I am an electrical engineer. They think all customers are ignorant and they can fool all customers?
Complained to their complaint VP(?) but no reply.
They used to give the option to review the calls, but recently I was not given this option. They dare not to face the customer.
Finally I canceled everything from AT&T.