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Cracker Barrel -
Food Never Seems "Fresh Cooked" - Complaint
Review by mnms4u on 2012-09-15
Rating: 
SHERMAN, TEXAS -- Less than a month ago on a Friday night I tried their Fried Fish special. It didn't taste fresh fried or feel it either. It was dry and warm like it was cooked that morning and kept in a warming oven all day to simply be plucked out and served. Vegetables like mashed potatoes and Mac & Cheese appear the same way. Only the green beans simmered in water appeared hot. Sent food back and my same plate was returned only to have been Microwaved.
Last night I ordered grilled chicken breast smothered with pepperjack cheese and peppers. Sent it back twice to be reheated, same plate I had because I dipped from everything to see what else was "warm" after the first time I sent it back only to have it slightly warmer. I refuse to pay for food to be microwaved and be called dinner out. Even fast food places in Sherman serve hotter food than this.
Maybe a call to the health department to check their food temps will fix it or get them shut down once and for all. Oh and our server said she would tell the manager. He never came to our table or any others to see how the food or service was. He stood outside of the kitchen, looking at what must have been daily talley sheets.
Last night I ordered grilled chicken breast smothered with pepperjack cheese and peppers. Sent it back twice to be reheated, same plate I had because I dipped from everything to see what else was "warm" after the first time I sent it back only to have it slightly warmer. I refuse to pay for food to be microwaved and be called dinner out. Even fast food places in Sherman serve hotter food than this.
Maybe a call to the health department to check their food temps will fix it or get them shut down once and for all. Oh and our server said she would tell the manager. He never came to our table or any others to see how the food or service was. He stood outside of the kitchen, looking at what must have been daily talley sheets.
Comments:
Posted by trmn8r on 2012-09-15:
A Cracker Barrel manager is always available if you request to speak with him/her. I can't remember one ever coming to the table voluntarily, but in several different restaurants when I asked for one the wish was granted.
That said, I ultimately concluded that the food preparation at Cracker Barrel and service (anyone care to sit for 15 minutes waiting to be served?) was far too uneven, and I threw those sad sacks over the side. I don't miss that chain at all.
That said, I ultimately concluded that the food preparation at Cracker Barrel and service (anyone care to sit for 15 minutes waiting to be served?) was far too uneven, and I threw those sad sacks over the side. I don't miss that chain at all.
Posted by Tezrien on 2012-09-15:
I know people that work at CB (not this one). They take complaints seriously . You need to contact their main office with your complaint.
http://crackerbarrel.com/contact-us/
http://crackerbarrel.com/contact-us/
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